High Profile Independent Hotel - Online Booking Technology Analysis

Background: A soon to be opened, independent hotel needed an online reservation system. Hotel approached HeBS to provide critical expertise in the Web-based inventory management and reservations systems. HeBS was tasked to consult on online booking technology analysis and vendor selection.

Actions: HeBS evaluated hotel profile and short and long-term needs and provided a detailed report with analysis on Web-based reservation technology and competitive vendor analysis. Report and analysis included:

1. Two tier rating system on such primary features as functionality, pricing, usability and stability, booking process, database and report capabilities, and GDS distribution. Secondary includes company profile, size of client base, quality of technical support, customer testimony, and general company financial stability
2. HeBS developed the RFP, solicited vendor feedback, and advised client on the decision-making process.

Results: Client saved a minimum 6-months research in learning the industry and array of products and services. HeBS produced an unbiased industry report detailing major vendors in the industry. HeBS principles won the 2001 Worldwide Microsoft RAD Award for Web-based technology applications for online reservations systems in hospitality and are highly respected for their unbiased decision-making and extensive knowledge in hospitality technology.